Returns

Dear Valued Customer,

Ensuring your utmost satisfaction is paramount to us at Bloom Tree. We understand that despite our best efforts, unforeseen circumstances may occasionally arise. Therefore, we kindly request that upon receipt of your order, you carefully inspect the items to ensure they meet your expectations.

Should you encounter any issues or discrepancies, please do not hesitate to contact us immediately. You may reach out to the person you initially placed the order with, or alternatively, contact us via email at sales@bloom-tree.net. Our dedicated team is here to assist you promptly.

Please be aware that customized products are typically non-returnable, as they are tailored to your specific requirements. However, if there are any defects or errors in the customization process, we will gladly work with you to resolve the issue.

Additionally, we are proud to offer a 20-year reputation guarantee, assuring you of our commitment to excellence and customer satisfaction.

In the rare event that a return is necessary, we may arrange for the collection of the goods to conduct a thorough inspection. Once the items have been received and assessed, and if it is confirmed that either the product or the branding is faulty, our dedicated customer care team will reach out to you promptly.

We will then offer one of the following solutions:

a) Reproduction of the faulty portion of the order to ensure you receive the high-quality products you expected.

b) A full refund equivalent to the value of the defective element of your order, demonstrating our commitment to fairness and customer satisfaction.

Your trust in Bloom Tree is valued, and we are dedicated to resolving any issues with your order efficiently and effectively.

Should you have any questions or require further assistance, please feel free to contact us at +86-571-28811840. We are here to serve you.

Thank you for choosing Bloom Tree. We look forward to continuing to meet your needs and exceeding your expectations.

Best Regards,

Customer Care Team
Bloom Tree